It is good to see the Braidwood Times report on the widespread problems being experienced by local Telstra users. I had often wondered if my problems with Telstra were the norm or unusual.
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With no ADSL, our mobile data service, just 7km from Braidwood, varies in quality from non-existent to very slow. It is deteriorating, which I believe can be attributed to the increasing number of users in the area. Although it has become worse, the price remains the same!
The most infuriating aspect of dealing with Telstra is that no one has answers, or appears to care. The company’s only interest seems to be to make more sales. For example, the Telstra Business Centre at Fyshwick has phoned me several times and arranged appointments to discuss their latest plans and services, but when I have asked that their rep also come prepared with details about ways to improve my service, no one has showed up!
The problems at Gundillion are clearly appalling, and Dr Hendy’s involvement in seeking solutions is commendable, but I would hope that he might extend his endeavours to the wider Braidwood region.
Meanwhile, here is an email address that I was given last year by a Telstra employee: tb.outbound@team.telstra.com It allegedly handles complaints for business customers, but I must warn anyone trying it that, after several queries with no response, I gave up. But at least it lets them know that you are annoyed.
Peter Rylands
Kings Highway
Braidwood.
